PT 3M Indonesia (Visit us at http://www.3M.com/intl/id) is an established US Based MNC with diversified technology, holds leading positions in health care, safety, electronics, telecommunications, industrial, consumer, office, and other markets. We offer not only great career prospect, but also excellent working environment as well as a fairly competitive compensation package. In order to response our Aggressive Growth Challenge, we are seeking high caliber & result-oriented individual who want to gain personal growth through the following position:
Key Account Customer Service Representative (CSR)
Temporary Basis – Non Permanent Position
The incumbent will be responsible for the following duties:
- Managing the customer service function which is starting from ordering process to delivery and after sales service to improve our Customer Satisfaction Performance;
- Mostly handling the Key Account Customers for the products among some business units
- Managing the On-Time In-Full Delivery Performance
- Initiating and follow up the complaint to improve Customer Complaint Response Time
- Working closely with customer, business people and inventory control/ planner
- Managing well the customer forecast;
- Creating regular reports/ information to business unit and customers (such as inventory status, shipping information, order taking, etc.);
- Handling customer’ inquiries through electronics tools (customer’s portal, internet, etc.);
- Involving in the regular Sales & operational Planning Meeting to support the business growth.
- Minimum of 2 years experience in Customer Service area (Order Processing);
- Proactive, highly initiative, communicative, problem solver, target oriented are a must;
- University graduate from any fields;
- Fluent in English (written and verbal)
- Familiar with Microsoft Office application
- Having experience in BPCS is an advantage
- Willing to be hired under contractual basis for 6 months.
The incumbent will be responsible to develop and implement a various marketing programs for a wide range of 3M Track & Trace and Emerging Business Opportunity Products. Providing general support to sales team and distributor is also becoming one of your responsibilities.
Main Responsibilities:
- To develop program for Educational & Industrial Market that are related with distribution channel.
- To work and formulate program with division to penetrate the TT market.
- To coordinate with TT sales person, formulate program to help penetrate the key. accounts
- To manage administration with regards to commercial issues (quotation, PA, TA, AFAM, etc)
- To manage Business data and prepare the analysis - sales etc
- Master Degree in Marketing / Electrical Engineering/ IT/ Business Administration degree with two-years marketing experience or bachelor in Electrical Engineering/ IT with four-years marketing experience. A master degree is an advantage.
- Possess IT knowledge and skill will be an advantage
- Dynamic, self motivated and results oriented
- High performance leader with strong communication skills
- Ability to use and interpret financial data.
- Strong analytical, good interpersonal and creative skills.
- Good usage of English and computer skills.
hr-indonesia@mmm.com
No later than 3 days after this publication.
